Frequently Asked Questions
Everything you need to know about your best night's sleep.
How long does it take for my Flo Mattress to ship?
Most orders are processed within 24-48 hours. Depending on your location, your mattress will typically arrive at your doorstep within 5 to 7 business days.
Do you offer a trial period?
Yes, we offer a 100-night risk-free trial. If you are not completely satisfied with your sleep quality within the first 100 nights, you can return it for a full refund.
How is the mattress packaged for delivery?
Our mattresses are compressed, vacuum-sealed, and rolled into a compact box. This makes it easy to maneuver through hallways and stairs before unboxing.
Does the mattress require a specific type of bed frame?
Flo Mattresses are designed to work on any firm, flat surface. This includes box springs, slatted frames, platform beds, or even the floor.
What kind of warranty do you provide?
We stand by our quality with a 10-year limited warranty that covers manufacturing defects and structural ripples or sagging greater than one inch.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to help you invest in your sleep over time.